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When in doubt, we’ll help you out! If you have questions or concerns regarding sizing, fit, measurements, or otherwise, please e-mail us at customercare@dahong.com.
Our Customer Service is open Monday to Friday, from 9am to 6pm, Korean Standard Time. (closed on weekends and national holidays)
SHIPPING & HANDLING
 
Order processing takes between 4 to 6 business days. Once your order has been processed, your item(s) will be shipped within 48 hours.
Orders are not shipped or delivered on weekends or holidays.
 
All orders are shipped via EMS and DHL from South Korea.
Phone numbers for the contact person are mandatory for international shipping.
To ensure an on-time delivery, please enter your phone number exactly.
How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number. You can track your package at DHL and EMS.
Once your order has shipped from our warehouse, please directly contact DHL and EMS with any inquiries about the status of your package.
Service Delays
DAHONG is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters.
Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays.
In cases such as these, please directly contact DHL and EMS with any inquiries about the status of your package.
SHIPPING COSTS
Order Total
(USD)
HONGKONG, SINGAPORE, TAIWAN PHILIPPINES, VIET NAM, THAILAND, MALAYSIA, INDONESIA AUSTRALIA UNITED STATES OF AMERICA EUROPE, CANADA, NEW ZEALAND Other EMS/DHL operators regions
$0-$25 $4.95 $4.95 $9.95 $9.95 $9.95 $9.95
$25-$50 $3.95 $3.95 $8.95 $9.95 $8.95 $9.95
$50-$75 $2.95 $2.95 $7.95 $9.95 $7.95 $9.95
$75-$100 $2.95 $2.95 $4.95 $7.95 $4.95 $7.95
$100 FREE FREE $2.95 $7.95 $2.95 $7.95
125 FREE FREE $2.95 $4.95 $2.95 $4.95
150 FREE FREE FREE FREE FREE FREE
175 FREE FREE FREE FREE FREE FREE
200 FREE FREE FREE FREE FREE FREE
Where do you ship?
We ship to over 70 countries.
Please select your country from the list below for shipping cost and methods for your order.
 
Shipping
Carrier
Orders
$0 ~ 25
Orders
$25 ~ 50
Orders
$50 ~ 75
Orders
$75 ~ 100
Orders
$100 ~ 125
Orders
$125 ~ 150
Orders
$150 ~
$ $ $ $ $ $ $
*Customs policies vary by country and we cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please check with your customs office if you are unsure of these fees.
*If your country is not listed above, please e-mail Online Customer Service customercare@dahong.com.

*Please note: We are not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence. If you have any questions or concerns before placing your order, please contact your local customs office. For any reason your local customs authorities confiscate any items from your order, dahong.com is not responsible for reshipment or refund regarding the confiscated item(s).
Orders from Japan, China and South Korea
Please be informed that we do not accept orders from Japan, China and Korea where we have our own representatives.
Do you ship to P.O. boxes or APO/FPO addresses?
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.
Failed Deliveries & Returned Packages
In the case that EMS/DHL is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise,
DAHONG is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
 
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CONTACT US
Email  customercare@dahong.com
 
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